Billed as TVs greatest night, the Emmy's recognize the best and the brightest stars of television. With that said, the Cast of Characters that have, are or will take up residence in my mind, all deserve recognition and equal billing. It go without saying, my family has the highest honors, without their exploits, idiosyncrasies, love and encouragement, my memory banks would indeed have had meager deposits. To the Cast of Characters that have enriched our lives, the new additions that are carving their indelible niches in my overloaded warped brain on a daily basis, we savory every conversation, morsel of info, quirky habit and the monumental amount of life's ups and downs, strange habits, victories and pitfalls.They are the foods that nurture my imagination, giving me reason to preserve and protect this craziness!
In a world filled with horrors of "evil doers", murder, rape, famine, non-stop natural disasters and whatever else, "sells", we forget, we need a reason to smile. Just waking up in the morning is reason to smile. Years of early morning wakeup calls were always made brighter by someone opening the front door, "Good Morning!" Although my schedule now varies from opening one week to closing the next, it is always started with a smile and extremely meaningful "hello!" In my book, Great Guest Service begins from within!
Over the past fifteen months we have explored early morning attitudes that range from zombie like to disgusting hangovers, from quiet and reserved to over the top. Whether back in the small New England village or at the world's largest and best know theme park, be it known there are morning people and then there are ....well let's just say....some not so much! For years I had to memorize who frowns, who smiles, who speaks, growls and stares but with the massive amounts of people who frequent the location I now manage, eye contact is a must, the abilty to pick up body language and the genuine smile are the necessities needed to melt even the toughest early morning or tired late night ogre!
Our early morning group at Fred's was a great cross-section of society and I praise the good Lord for their daily teachings! David & Doug, helpful, gentle and definitely morning people, always eager to greet their early morning family whether the family was ready or not! "Lee do you ever smile? Oh forgive me that was a smile!" Then there is our Frankie the Mailman, who reminded much of the youngest brother of the family, always ready to secretly agitate, we call it "Mom he's looking at me syndrome!" Yet Frankie, so smug, snickering and looking so angelic! When caught in the act, a look of complete innocence followed by the hearty laugh. Of course one cannot forget "Mary, Mary quite Contrary", always smiling and ready to help anyone start their day. The observers, Glenn and Doc sitting ever so quietly just behind the "counter setters" waiting to start a conversation just because they knew how to fire up the crowd, especially if Delaval was in the building, but then being an "over the top personality", Delaval fired up at almost anything. The thought of a "tree hugger" being one up was a "priceless" conversation starter.
As the little Fred's News building now stands empty, it's wall probably still adorned with memorabilia, one can almost hear the lively chatter that filled it's rooms on a daily basis. As I walk my location, conversing with people from all over the world, I realize as different as they are, their personality, looks, body language and their everyday needs are strikingly similar and I think back to my "Fred's News family" and say thank you!
In a world filled with horrors of "evil doers", murder, rape, famine, non-stop natural disasters and whatever else, "sells", we forget, we need a reason to smile. Just waking up in the morning is reason to smile. Years of early morning wakeup calls were always made brighter by someone opening the front door, "Good Morning!" Although my schedule now varies from opening one week to closing the next, it is always started with a smile and extremely meaningful "hello!" In my book, Great Guest Service begins from within!
Over the past fifteen months we have explored early morning attitudes that range from zombie like to disgusting hangovers, from quiet and reserved to over the top. Whether back in the small New England village or at the world's largest and best know theme park, be it known there are morning people and then there are ....well let's just say....some not so much! For years I had to memorize who frowns, who smiles, who speaks, growls and stares but with the massive amounts of people who frequent the location I now manage, eye contact is a must, the abilty to pick up body language and the genuine smile are the necessities needed to melt even the toughest early morning or tired late night ogre!
Our early morning group at Fred's was a great cross-section of society and I praise the good Lord for their daily teachings! David & Doug, helpful, gentle and definitely morning people, always eager to greet their early morning family whether the family was ready or not! "Lee do you ever smile? Oh forgive me that was a smile!" Then there is our Frankie the Mailman, who reminded much of the youngest brother of the family, always ready to secretly agitate, we call it "Mom he's looking at me syndrome!" Yet Frankie, so smug, snickering and looking so angelic! When caught in the act, a look of complete innocence followed by the hearty laugh. Of course one cannot forget "Mary, Mary quite Contrary", always smiling and ready to help anyone start their day. The observers, Glenn and Doc sitting ever so quietly just behind the "counter setters" waiting to start a conversation just because they knew how to fire up the crowd, especially if Delaval was in the building, but then being an "over the top personality", Delaval fired up at almost anything. The thought of a "tree hugger" being one up was a "priceless" conversation starter.
As the little Fred's News building now stands empty, it's wall probably still adorned with memorabilia, one can almost hear the lively chatter that filled it's rooms on a daily basis. As I walk my location, conversing with people from all over the world, I realize as different as they are, their personality, looks, body language and their everyday needs are strikingly similar and I think back to my "Fred's News family" and say thank you!
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